Pro Profile Ratings explained

• When a Pro completes a Gig, they will get a profile rating (1-5 stars) from the business
• A Pro's profile rating is the average of all the ratings they have received
• New Pros will not have their rating displayed in app or to business partners until they have received 5 ratings, and that displayed rating will be the average of the 5 ratings they have received

Pros will receive automatic ratings for the following:

• Cancelling a confirmed gig within 24 hours of Gig start time = 3-star rating
• Cancelling a confirmed Gig within 12 hours of Gig start time = 2-star rating
• Pro fails to show for a confirmed Gig = 1 star rating

Ratings are static and cannot be adjusted. Pros with high ratings get selected more often.